Junior Backend Software Engineer (Contact Center) Full Time

Want to make a bigger impact in these extraordinary times? Join us in shaping the future of the Contact Center industry!8×8 is seeking a Software Engineer to join our Contact Center, engineering team.

8×8 Contact Center is a complete Cloud contact center SaaS solution that makes it easy to connect and collaborate with agents, employees, and customers. Recognized for six years in a row in the Gartner Magic Quadrant for CCaaS.

It combines world-class omnichannel interactions capabilities, workforce engagement, quality management, outbound dialling, CRM (embedded and external integrations), and many other capabilities.

8×8 Contact Center is fast growing and already serves thousands of customers spread across all over the globe.

Contact Center architecture tackles the exciting challenges faced by a successful system at scale: scalability, performance, resilience, multi-tenancy, multi-region, cost optimization and time to mark. At the same time we face interesting domain-specific challenges related to the real-time nature of the business:

– Real-time ultra-performant concurrent matching of Interactions and Agents

– Telephony and Digital Channels integrations (SMS, Social Media, Web Chat, Chat Bots)

– Integration with 8×8 Unified Communications Platform

– CRM integrations

We adopted the Microservices architectural style and run our system in a hybrid Public Cloud – Private DataCenter infrastructure.

Highlights of our technology stack:

• • Backend: SpringBoot/Cloud, Kafka, Redis, Camunda;
  • AWS Managed Services;
  • Frontend: React JS;
  • Infrastructure, configuration, and deployment: Terraform, Ansible, Docker, Kubernetes;
  • Observability: Wavefront, New Relic, Dashbase, Lightstep, Bugsnag.

Are we a good match?

• • Graduate of a technical university with focus on software engineering;
  • Familiar with Java Core;
  • Exposure to Linux and Bash scripting;
  • Deliver beautiful and well tested code;
  • Spring ecosystem know-how is a big plus.

Benefits:

• • 25 annual leave days. Additional vacation of 1 leave day for every 2 complete years of employment (max. up to 5 days);
  • Performance bonus, Christmas and Easter Allowance;
  • Private Pension, Group Life Insurance, Private Healthcare, Telecom allowance, Newborn allowance;
  • Flexible benefits online platform through Benefit Online;
  • Employee Stock Purchase Program.