Want to make a bigger impact in these extraordinary times? Join us in shaping the future of the Contact Center industry!8×8 is seeking a Software Engineer to join our Contact Center, engineering team.
What will you build?
8×8 Contact Center is a complete Cloud contact center SaaS solution that makes it easy to connect and collaborate with agents, employees, and customers. Recognized for six years in a row in the Gartner Magic Quadrant for CCaaS.
It combines world-class omnichannel interactions capabilities, workforce engagement, quality management, outbound dialling, CRM (embedded and external integrations), and many other capabilities.
8×8 Contact Center is fast growing and already serves thousands of customers spread across all over the globe.
How will you do it?
Contact Center architecture tackles the exciting challenges faced by a successful system at scale: scalability, performance, resilience, multi-tenancy, multi-region, cost optimization and time to mark. At the same time we face interesting domain-specific challenges related to the real-time nature of the business:
– Real-time ultra-performant concurrent matching of Interactions and Agents
– Telephony and Digital Channels integrations (SMS, Social Media, Web Chat, Chat Bots)
– Integration with 8×8 Unified Communications Platform
– CRM integrations
We adopted the Microservices architectural style and run our system in a hybrid Public Cloud – Private DataCenter infrastructure.
Highlights of our technology stack:
Backend: SpringBoot/Cloud, Kafka, Redis, Camunda;
AWS Managed Services;
Frontend: React JS;
Infrastructure, configuration, and deployment: Terraform, Ansible, Docker, Kubernetes;
Observability: Wavefront, New Relic, Dashbase, Lightstep, Bugsnag.
Are we a good match?
Graduate of a technical university with focus on software engineering;
Familiar with Java Core;
Exposure to Linux and Bash scripting;
Deliver beautiful and well tested code;
Spring ecosystem know-how is a big plus.
25 annual leave days. Additional vacation of 1 leave day for every 2 complete years of employment (max. up to 5 days);
Performance bonus, Christmas and Easter Allowance;
Private Pension, Group Life Insurance, Private Healthcare, Telecom allowance, Newborn allowance;
Flexible benefits online platform through Benefit Online;