Business Application Analyst

Your day to day:

Presales Customer Solutions enables Enterprise Sales to win by designing compelling customer solutions that can be delivered and operated within time, budget and quality. In doing this, we provide one interface from Sales into build.

The Business Application Analyst is responsible to support the development, maintenance and best practice use of tools used by the Presales Customer Solutions team (C2Q, Unite, ePPM, Service Box, Rocket / Orion, IPVPN quoting tool, associated PCS SharePoint sites). There will be some support required involving the ability to carry out basic development or change activities in the associated toolsets. The role will also require analysis of business processes to provide input and support continuous improvement, standardisation and automation activities. There will also be involvement in the introduction of any new tools, workflow, system or process capabilities, which could include training, communication and user hyper-care support. This is required for the effective delivery of services delivery within PCS. Another main responsibility of the role will be to manage and maintain the digital catalogue of professional services, the components, attributes, output documentation and methodology that form the toolkit for the presales design and assurance methodology.

The role works closely with the business teams and the IT Department to find the best way to design and support automation workflows, tools and processes requirements for Presales Customer Solutions organisation. Constant collaboration is required with the operational teams, both within the Presales Customer Solutions organisation, and functions outside of it, to understand user and tool performance feedback. This is with the aim of capturing new requirements, analysing them and providing a prioritised roadmap based on delivering best business benefit. The role will need to analyse with the relevant stakeholders all the tools queries received in the specific tools mailboxes or tracking systems and propose suitable solutions.

With these activities, you will have a great impact on our business:

• Act as SPOC for all automation, workflow and tool requirements related to C2Q, Unite, ePPM, Service Box, Rocket/ Orion, IPVPN quoting tool, associated SharePoint sites;
• Participate in the main improvement programmes across PCS by supporting feature development and requirements gathering for tool integrations or major changes
• Work with business and IT to design best automation workflows;
• Manages, maintain, tests (including regression testing) and tracks Cost book updates and implementations and API implementations;
• Ensure the technical maintenance & development of the functional tools;
• Work with business to understand and gather requirements, analysing them and building a prioritised roadmap delivering best benefit;
• UAT testing support on new tool functionality
• Support requirements gathering and implementation and drive tool improvements;
• Drive process standardisation (locally and globally) utilising automation where possible.
• Analyse business processes and workflows with the objective of finding out how they can be improved or automated;
• Support any Citizen Development or tool support activity on PCS toolsets
• Time and Motion analysis for PCS processes – supporting Process Analysts
• Data Analysis, Process Mapping and alignment with Process Framework.
• Business Process Design
• Business process Improvement
• Continuous Service improvement
• Facilitate tools workshops and trainings and provide input to process teams for procedures documenting purposes.
• User communications regarding tools changes using all types of social media;
• Deliver tools training for specialist teams – New Tool / Functionality introduction – Drop In sessions for User Support
• Compile tools FAQ’s and manage workspace; Educate business users responsible for managing and operating business processes;
• Maintain PCS Professional Services within the Group Enterprise Service Box catalogues/collateral and ensure that they are in alignment with group standards;
• Align to the GECO governance process that ensures engagement with the VGE user community, Capability Owners and interfaces with the Group governance process to evolve the catalogue and methodology

With these skills, you are a great candidate:

• Extended knowledge of the Agile methodology
• Outstanding analytical skills combined with consultant approach and mind-set, challenging demand and requirements
• Knowledge of Vodafone IT systems / domains beneficial/preferable
• Confidence and professionalism in working with multinational teams and on various levels of the organisation; builds trust quickly
• Self-starter with a clear can-do mentality, ability to work under pressure, strong business and commercial acumen.
• Business change management expertise
• Technical agility to learn new tools and carry out basic development and maintenance activities
• University degree in information management/ IT /economics or equivalent
• Understanding of the Telecommunications / IT Industry
• Excellent data design and data management skills with good knowledge of data management methodologies and technologies. Experienced in Excel, Access, SQL, Data Mining and Reporting Tools.
• Thorough knowledge of process frameworks and methodologies, ITIL, Six Sigma, Lean Six Sigma, eTOM etc.
• Excellent analytical skills (listening, questioning, challenging, modelling) with creative and problem solving mind-set
• Excellent English skills (verbal and written)
• Ability to build reports/dashboards from raw data, perform underlying numerical analysis both for standard and customer specific requests.

Sounds like the perfect job? We’ve got even more to offer:

• In this pandemic period we have 100% work from home for your safety.
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of and technology changing company
• Flexible Vacation – Take time off when you need it, we trust you!