• Managing a large portfolio of small and medium business customers (Enterprise & Strategic Alliances), maintaining and/or growing revenue and share of wallet
• Reactive and proactive selling the full Voice & Network product portfolio and achieving sales quotas;​
• Develop and maintain long-term relationship with the customer ​
• Managing existing portfolio and protect contracts (churn & renewals)​
• Identify and win Sales Opportunities

Key accountabilities

• Prospection and reactive/proactive upselling/ cross sell ​
• Forecast and track key account metrics​
• Achieve defined company churn targets through retention activities ​
• Achieve/overachieve personal booking and revenue targets
• Serve as lead contact for all account management matters
• Negotiation and close contracts in order to maximise profits and increase revenue base ​
• Develop relationships with customer stakeholders and executive​
• Digital management through campaigns and digital tools​ (if applicable)

Role requirements – skills and capabilities

• Entry/Intermediate level sales position
• Requires limited sales/marketing experience but some administrative/technical experience;​
• Success in qualifying opportunities involving multiple key decision makers;​
• Able to build and maintain lasting relationships with customers;​
• Strong written communication skills;​
• Self-motivated, with high energy and an engaging level of enthusiasm;​
• Ability to work individually and as part of a team;​
• High level of integrity and work ethic.​
• Numerical and analytical skills ​
• Well organized and structure dealing with complex and high-volume requests/tasks​
• Good listener and negotiator  ​
• Strong ownership​
• Resilient and solution driven
• Willing to go the „Extra mile“ to win , having a sales driven personality
• Eager to learn

• Languages:  Advanced English and Italian are mandatory

Colt Competencies

Level 1 

>>Acts responsibly in own role<<

• Recognises own time as a cost to the business and uses time effectively;
• Takes action to avoid unnecessary waste and unnecessary cost in own role;
• Responds positively to changes in work processes designed to increase efficiency;
• Spots opportunities and makes incremental efficiency improvements in own role.

>>Delivers on promises<<

• Delivers on time and to the expected standard in line with commitments made;
• Takes full responsibility for following through on problems, enquiries and requests;
• Works on own initiative to deliver day to day targets;
• Admits mistakes and tries to learn from them;
• Willingly puts in extra effort during peak times;

Level 1

>>Communicates clearly<<

• Presents information in a way that is easy to understand;
• Listens willingly and actively to ideas, questions and concerns;
• Communicates information in a timely way;
• Makes appropriate use of communication channels – telephone, face-to-face, e-mail etc.;
• Contributes effectively in meetings and discussions.

Level 1

>>Provides a helpful service<<

• Shows an interest in customers and their business;
• Maintains professionalism with customers at all times;
• Responds to the immediate, stated needs of customers;
• Follows through on enquiries, requests or complaints;
• Is trustworthy – does what s/he promises to do and takes pride in delivering good service.

Level 1

>>Understands Colt and who our direct competitors are<<

• Understands, at a basic level, how our own business operates;
• Knows who our key competitors are;
• Knows, at a high level, how we compare with our competitors.

>>Plans specific activities<<

• Creates plans to tackle specific, well defined tasks;
• Uses simple planning tools – to do lists and diaries;
• Prioritises simple workload issues for the day in hand;
• Allocates time effectively;
• Recognises the importance of a well-planned approach to work.

Level 1

>>Pursues development in line with job requirements<<

• Raises obvious development needs with his/her Manager and requests support in driving his/her development;
• Understand the training needs from new challenges in his/her work;
• Learns from experience, success and failure;
• Listens to and acts on feedback given.

Level 1

>>Cooperates with others<<

• Participates willingly in team activities and discussions;
• Shares relevant knowledge and information promptly to keep colleagues informed;
• Responds positively to requests from others – is polite, friendly and helpful;
• Builds rapport with colleagues and customers and contributes to a friendly team environment.